Frequently Asked Questions

Your Questions Answered

There are many reasons why you may need to visit Bayspring Medical Group. In order to make the experience as simple and easy as possible, we’ve provided a list of common and frequently asked questions at our practice.

We kindly ask that both new and current patients review our list of FAQs carefully. Should you have any additional questions, please contact our office and we will be happy to address your individual needs.

What is an internist and what is Internal Medicine?

An internist is a physician who has completed residency training in Internal Medicine. Internal Medicine focuses on the health care needs of adults ages 18 and over. In addition to providing primary care services to adults, internists have been trained to care for critically ill patients in hospitals. They have diagnosed and treated a wide variety of medical diseases that may affect you now and as you grow older.

What is a nurse practitioner?

A nurse practitioner is a registered nurse who has undergone advanced formal education and training in a wide range of health care services. Nurse practitioners are skilled in physical examination and the treatment of many common primary care and gynecologic problems, both acute and chronic. They provide some of the same care as physicians including writing prescriptions and referring to specialists. They have close working relationships with physicians.

What is the difference between Internal Medicine, Family Practice and General Practice?

Family practice doctors receive three years of training in adult medicine, pediatrics and obstetrics/gynecology. Family practice doctors take care of families. Internal medicine doctors receive three years of training in adult medicine only; they have undergone specialized training in preventing, diagnosing and treating a wide variety of medical illnesses, including critically ill patients. General practice doctors in the past took care of all types of medical problems. General practice doctors do not have board certification in a medical specialty.

Are you accepting new patients?

YES, we are currently accepting new patients aged 16 and older.

Do you accept male patients?

YES, Bayspring is accepting new male patients and currently cares for a large panel of male patients.

Why should I be a patient at Bayspring?

Bayspring believes in providing the highest quality medical care in a pleasant and responsive environment. We have a diverse group of clinicians who are ready to address your needs.

How do I get a medication refill?

To get a refill on your medication please have your pharmacy fax the request to (415) 674-2608 or they can send the request through our EMR (Electronic Medical Records). We will process the request within 48 hours of receiving it.

How do I get a copy of my medical records?

To obtain a copy of your medical records Bayspring requires a signed release form or letter before the request can be processed. You may fill out the request at our front desk or you may fax or mail us a brief letter. You must state that you want a copy of your records and to whom they are to be sent to in the letter, along with your full name, current address, D.O.B., daytime telephone number and legal signature. Please allow up to three weeks from the date the request is received to get records. There is a $25.00 to $35.00 charge that you will receive in the mail from our off site copying service for the copying and mailing of your records.

What insurance do you take?
Are your facilities wheelchair accessible?

YES, our facilities are wheelchair accessible.

What happens when the office is closed?

Should you require care when Bayspring Medical Group’s office is closed, we encourage patients to visit a local urgent care facility such as:

Pacific Family Practice After Hours Care
One Shrader Street, Suite 578, San Francisco, CA 94117
(415) 876-5762

My Health Medical Group
1700 California Street, Suite 100, San Francisco, CA 94109
(415) 489-4688

If you are unable to attend an after hour’s care facility, call Bayspring Medical Group’s main number (415) 674-2600 so you may be connected to the on call clinician. This is to be used for medical concern only. You may call our office during regularly scheduled hours for appointments, prescription refills and to leave a message for your clinician.

I’m about to travel out of the country, what do I need to do medically?

If you are preparing to travel internationally, it is often recommended that you check-in with your doctor to confirm that you have received all the necessary vaccinations and all of your prescriptions are renewed and filled. It is also recommended that you inquire with your insurance carrier as to what type of coverage you will have while traveling, and if additional coverage is needed. If you still have questions, the CDC has a traveler’s health guide that can be very helpful.

What vaccines are offered in the office and how often are they needed?

Bayspring Medical Group provides most adult immunizations. If you have a question about a specific vaccine, we ask that you please contact our office.

At what age does Bayspring start seeing patients?

Bayspring Medical Group will accept patients age 16 and older.